Cancellation and refund policy.
Clear timelines, transparent refund guidance and one place to manage every cancellation request.
What you may receive back.
The cancellation terms shown on the property at the time of booking remain the final terms for that reservation.
Full refund
Cancel at least seven days before check-in to receive a full refund under the standard policy.
Most flexible window
50% accommodation refund
Half of the accommodation charge is refundable when cancellation is made in this window.
Partial refund window
Property terms apply
Review the policy attached to your reservation. A standard accommodation refund is not guaranteed.
Review before cancelling
Fees and deductions
- Cleaning feesRefundable when cancellation is completed before check-in.
- Payment gateway chargesStripe or PayPal processing charges may be non-refundable.
- Property-specific termsThe terms accepted during booking take precedence.
Exceptions and disputes
Unexpected circumstances can happen. StayRent administrators can review documented exceptions and payment disputes from the marketplace dashboard.
Keep relevant messages and supporting information connected to the reservation.